FAQ – maiwecare
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Frequently Asked Questions


Where are MAI products manufactured?

MAI adaptive clothing is manufactured in Guatemala, Central America.

What type of fabrics are the products made with?

Our fabric is made with a poly-cotton blend (50% cotton / 50% polyester) providing a breathable and fresh, light fabric, soft on the skin.

What is the best way to care for MAI products?

All products are machine or hand washable with similar colors. Tuble dry low.

Are there options available for children and babies?

Making kids feel confident is our goal. Stay tuned for our MAI junior adaptive clothing line. In the meantime, contact us at info@maiwecare.com and share your needs.

How can I choose the right size for me?

You can check our Size Guide

What are the ideal products for cold weather conditions?

We recommend Cardingans and our Long Sleeve Shirts, which are comfortable for those cold days and treatments.

Jackets are on the way for our next collection.

Are there plus size options available?

We aim to satisfy all sizes providing a range from small to XXX-Large.

Are there wholesale options available?

We offer attractive wholesale options for customers, companies, hospitals, institutions, among others. Please contact us at info@maiwecare.com for more information regarding minimums, costs, and shipping options.

Shipping questions

When will I receive my MAI products?

MAI products love to travel fast. 

After you submit an order, you will receive a shipment confirmation email within 2-3 business days. Please note we do not ship on weekends or Holidays.

Inside continental U.S. you should receive your order in 3-6 business days after the shipment confirmation. 

Delivery times are subject to the acceptance and approval of your order.

What are MAI shipping rates?

- Shipping within the U.S. on orders of $100 or over is FREE. Our standard shipping fee for under $100 is $14.

- All Canada orders shipping fee is $20.

Do you offer International shipping?

We are currently not shipping  outside the U.S. and Canada. Please sign up for our newsletter and we’ll let you know when we do.

For orders in Guatemala, please contact info@maiwecare.com

What is the return policy?

We are happy to accept returns on unworn items in their original condition (unwashed, tags attached in their original package).  For merchandise returned within 30 days of delivery date, a refund will be issued for store credit.

Review our Shipping, Return & Exchange Policy here.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time at info@maiwecare.com

Use coupon code WELCOME10 for 10% off your first order.


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